Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We withold the right to reduce the ammount to ship back the return to us from the refunded ammount. This will be decided on an as per bases.
We record all shipment packing to ensure that the correct items are with each order, this is also to document the condition that each item is in at point of postage.
To start a return, you can contact us at Contact@MythicVault.co.uk. Please note that returns will need to be sent to the following address: Please contact us for a retuns address.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refunds are completed once we have recieved the order/part order and confirmed the contents.
You can always contact us for any return question at Contact@MythicVault.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We record all shipment packing to ensure that the correct items are with each order, this is also to document the condition that each item is in at point of postage.
Due to fraudulant claims we advise that all orders you have recieved are recorded when opening. This protects both you and us from fraud and improves any courier compensation claims.
Should you find a damaged package inform us before opening or ensure the opening of the package is recorded as best as you can. We withhold the right to refund any item that contradicts the condition that we packed it in. Cases of damage a complaint and compensation claim will need to be raised with Royal Mail (or sunsequent courier) and compensation for damage will be returned to the customer, Evidence of package damage WILL be required for this process.
We sell factory sealed items, these are always factory sealed and never opend by us. Should your refund include one of these items they will be inspected throughly to ensure they have not been opened and or resealed/repacked, only once we are satisfied will we issue a refund. If you return a opened or resealed/repacked item we will not issue a refun and you will need to pay for your own shipping to get the goods back.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
For European and International refunds, the customer will bear the cost of returning the item. We will not issue return shipping labels outside of the UK.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Contact@MythicVault.co.uk.